Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Lumber and live edge slabs fall into this category.

Additional non-returnable items:

• Lumber
• Live Edge Slabs
• Custom & Special Orders
• Damaged or broken products (where damage has occurred after purchase)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer if the item was not manufactured by Country Wood Products.

There are certain situations where partial refunds may be granted:

• Certain live edge furniture made and sold by Country Wood Products
• Home decor or other wood products made and sold by Country Wood Products
• An item not in its original condition, is damaged or missing parts for reasons not due to our error.
• An item that is returned more than 30 days after delivery

Partial returns may be granted based solely on the judgement of Country Wood Products, and its employees. Some items meeting this criteria would be custom wood products manufactured by Country Wood Products that have a defect during manufacture.

In some cases a repair of the product may be offered in lieu of a refund.

Refunds

Mail Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In Person Returns

If you return an item in person, once inspected, you will either receive a cash return if you paid in cash or a credit card return if paid with a credit card.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}. Or visit our store during normal business hours.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.