General Terms

Upon use of this website it is implied that a customer has read these terms and conditions. When placing an order at Country Wood Products a reference to these terms will be given to the customer either verbally or in writing. It is the responsibility of the customer to read and understand these terms in full.

Website

There is no warranty either express or implied for the validity of the content of this website. Product quantities may change at any time without notice. Sales are constantly being made both online and in person. Errors in product listings, spelling errors or quantities may occur at any time and without warning.

If you find an error you may kindly report it to Country Wood Products for review.

Any attempts to alter or modify the code or server of Country Wood Products websites will be prosecuted to the fullest extent of the law.

Custom Orders

Terms for placing custom and special orders.

There will be a deposit required for custom orders at Country Wood Products. For smaller orders the deposit amount is 50%. For larger orders the deposit amount is 25%. Deposits are required to be paid at the time you place your order. Deposits are non refundable and will be used to purchase supplies and material for your product.

In some cases the customer may choose to pay for a special order in full at the time of the order. In this situation the above numbers will still be considered as a deposit in case the customer later cancels the order.

Each custom order will be filled out in writing on a contract with details of your order. A reference to these terms and conditions will be included either verbally or in the contract. Contracts must be signed by both the customer and a Country Wood Products representative in order to be valid.

Once the contract is signed and payment of the deposit has been made, in most cases the the deposit becomes immediately non refundable. Materials such as lumber and live edge slabs cannot be returned to their unused state once work has begun.

In rare cases part or all of the deposit may be refundable if the project has not been started and/or materials have not been used or purchased for the project.

Changes

Changes or upgrades to special orders may be made at the agreement of both parties. If a change includes an increase in the final cost of a project then an addition to the deposit may be required. This is to allow for Country Wood Products to purchase further materials and supplies as needed for the completion of your project.

Cancellation

In some cases a customer may want to cancel a special or custom order. If the project has been started then the deposit is non refundable. Both the customer and a Country Wood Products representative are required to sign the contract and mark it as cancelled. Any remaining balance left unpaid at that time may be cancelled as well.

If Country Wood Products has used materials and supplies costing more than the original deposit, the customer may be required to pay for the cost of the materials above the original deposit amount. At the discretion of Country Wood Products the customer may choose to take into their possession the materials including live edge slabs or lumber that was used for the project.

Completion

Upon completion of a project or special order for a customer, the customer is required to pay the remaining balance in full and pick up the product in a reasonable amount of time. If after 10 business days the customer has not paid for the remaining balance, made arrangements for a later date or picked up their order, storage fees may be incurred.

If a customer is not able to pick up an order upon completion, arrangement may be made ahead of time without incurring extra storage fees. It is understood that many customers live far from our area and/or have occasional use cabins and homes nearby.